In today’s environment of increasing customer sophistication, technology firms must provide efficient, responsive and knowledgeable support at all times. An outsourced contact center can be a solution – but how do you know it will provide the level of service to keep your customers happy and loyal for years to come?

When a top video game publisher needed to find highly engaged agents who could relate to their customers and demonstrate the necessary trouble-shooting skills to resolve customer issues, they turned to the TELUS International group of companies (TELUS International). As the global arm of a multi-billion dollar, full service telecommunications provider, TELUS International delivers world-class contact center, IT and business process outsourcing solutions to some of the world’s largest and most respected corporations. With a growing list of Fortune 500 clients, we handle millions of consumer and business support calls each year.

TELUS International is the exclusive supplier of outsourced programs for several technology providers. For our video game client, we handle an average of 77,000 calls and emails per month. TELUS International became the only outsourced partner handling technical support for this client. We have consistently exceeded all customer satisfaction metrics and were recognized by the client for helping them receive a Gartner CRM Excellence Award.


    To download the full brochure, click here (TI_TechSupport.pdf)