Customer administration, a key focus of any business, is essential to effective management of customer needs. At TELUS International, our call center solutions go beyond telephone services to include a range of customer administration activities, including account maintenance and plan switches. Our off-phone activities are designed to help our clients streamline their customer management needs, allowing them to focus on their core competencies.

 

Customer Care 0	Technical Support 1
Sales 2	Market Research 3
Directory Assistance 4	Financial Administration 5
Customer Administration 6	Application Management & IT Services 7

The following off-phone activities are provided to help our clients streamline customer administration:

• Order processing
• Account maintenance
• Enrolment processing
• Plan switches