Call Center Outsourcing
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Gaming Companies
With the ubiquitous nature of the Internet, the gaming market is evolving rapidly. From changing gamer demographics, to expanding online, social and mobile platforms, to new business models based on monetizing player populations, where do today’s emerging gaming companies find the time, people and technology to provide customer support to their exploding gaming communities?
An outsourced contact center might be the solution. When several of the world’s leading gaming companies needed highly engaged yet cost-effective contact center agents, they turned to the TELUS International group of companies (TELUS International). We are the global arm of a multi-billion dollar, full-service telecommunications provider. TELUS International delivers world-class customer care, technical support, sales and back-office administration to some of the world’s largest and most respected corporations.
From a top gaming console developer to one of the fastest growing social network gaming companies today, TELUS International has become a source of best practices for friendly, accessible customer support via voice, email and chat channels – even helping one gaming client earn a Gartner CRM Excellence Award for superior customer service. Our team handles millions of game-play and support interactions every year and we consistently exceed customer satisfaction metrics.
To download the full brochure, click here (TI_Gaming_Companies.pdf)
An outsourced contact center might be the solution. When several of the world’s leading gaming companies needed highly engaged yet cost-effective contact center agents, they turned to the TELUS International group of companies (TELUS International). We are the global arm of a multi-billion dollar, full-service telecommunications provider. TELUS International delivers world-class customer care, technical support, sales and back-office administration to some of the world’s largest and most respected corporations.
From a top gaming console developer to one of the fastest growing social network gaming companies today, TELUS International has become a source of best practices for friendly, accessible customer support via voice, email and chat channels – even helping one gaming client earn a Gartner CRM Excellence Award for superior customer service. Our team handles millions of game-play and support interactions every year and we consistently exceed customer satisfaction metrics.
To download the full brochure, click here (TI_Gaming_Companies.pdf)
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consumer electronics providers |
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communication service providers |
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financial services |
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technical support |
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service desk |
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PeopleSoft solutions |
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energy and utilities |
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gaming companies |
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travel and hospitality |
"TELUS has earned our trust which has lead to an expansion of our business relationship from providing customer service to now also managing inbound sales and technical support across voice and chat platforms.
As our business needs have changed, TELUS has changed with them. TELUS' flexibility, proactive approach to their business, and readiness to work with their customers as they develop new services, are the reasons TELUS continues to be an important partner for us."
As our business needs have changed, TELUS has changed with them. TELUS' flexibility, proactive approach to their business, and readiness to work with their customers as they develop new services, are the reasons TELUS continues to be an important partner for us."
TELUS International Philippines