Energy and utility producers and retailers face a radically changing world with demand-side management, energy conservation, and green and environmental priorities. Smart grid and smart meters are changing the business of delivering utilities and redefining the customer- utility relationship. TELUS International can help with contact center and business process outsourcing solutions that control costs while maximizing the customer experience.

  When one of the largest energy providers in the United States needed highly engaged, professional contact center agents to provide customer care, sales and back-office support to its electric and gas customers, they turned to the TELUS International group of companies (TELUS International). As the global arm of a multi-billion dollar, full service telecommunications provider, TELUS International delivers world-class contact center, IT and business process outsourcing solutions to some of the world’s largest and most respected corporations.

TELUS International now handles multiple queues for this client ranging from simple customer care to complex back-office programs focused on revenue management and meter-to-cash initiatives.


    To download the full brochure, click here (TI_Energy_Utility.pdf)