TELUS International Philippines brings extensive experience in building world-class, global customer call center services and IT solutions for leading North American clients.  Now, with a growing list of Fortune 500 clients and almost 8000 employees, TELUS International has become a leading provider of customer call center services and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries.

What does it mean to work with TELUS International Philippines?

You don’t just hire a vendor, you gain a partner.

Partnering with TELUS International promises more than just a call center outsourcing arrangement.  By working with TELUS, you have access to a high-quality, lower cost, customer-centric solution – all backed by a multi-billion dollar Canadian telecommunications company.  Our senior executives are based where operations are located.  Many work nights, making them accessible to our North American clients.

You don’t just get people who "get" you, you get people who get your customers.

TELUS International is consistently recognized by clients for exceeding customer service metrics.   Our communication skills and cultural training programs allow our agents to engage your customers more effectively, with friendly, efficient service.  When your customers deal with our agents, they know they have proactive individuals on the line – people they can trust for solutions ranging from the simple to complex.

You don’t just save more money, you make more money.

At TELUS International, we take the time to understand your business to tailor a solution that meets your unique requirements.  This allows us to put forward well thought-out solutions that not only serve your customers better, but also help you realize your revenue targets.

You don’t just hear promises, you see performance.

To put it simply, our goal is to be the number one call center outsourcing provider to all of our clients.  This motivates our team to think outside the box and look at your challenges as our opportunities.  Our award winning programs are a testament to how we do business.

You don’t just get a greater piece of the pie, you get greater peace of mind.

Our ability to provide peace of mind and build long-term partnerships stems from our financial strength and continued growth.  TELUS International Philippines is backed by TELUS International, Inc. – a fully-owned subsidiary of Canada’s second largest telecommunications company, TELUS Corporation.

Discover more about TELUS International Philippines’ range of customer call center services and  IT solutions for the world’s most sophisticated clients.