Call Center Outsourcing
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Contact Center
Businesses today want more than cost advantages; they want improved performance, process innovation and better service. To meet these requirements, your outsourcing partner must take a comprehensive approach to contact centers, including a skilled workforce, proven best practices, business continuity planning and an integrated technology platform for robust program delivery.
TELUS International can help, thanks to our multi-shore, bilingual English and Spanish language contact center operations in the U.S., the Philippines, Guatemala and El Salvador. Our contact centers provide a full range of cost-effective solutions for customer care, sales, technical support and back-office work.
TELUS International has invested heavily in seat capacity, technology infrastructure, facilities and leading training processes. Our scalable facilities are connected by a fully redundant, robust technology backbone supported by rigorous privacy and security standards. Our agents are dynamic and can quickly and effectively resolve customer inquiries. All of this underpins the TELUS commitment to clients: superior service quality and cost-effective delivery.
To download the full brochure, click here (TI_Contact_Center_2pg.pdf)
TELUS International can help, thanks to our multi-shore, bilingual English and Spanish language contact center operations in the U.S., the Philippines, Guatemala and El Salvador. Our contact centers provide a full range of cost-effective solutions for customer care, sales, technical support and back-office work.
TELUS International has invested heavily in seat capacity, technology infrastructure, facilities and leading training processes. Our scalable facilities are connected by a fully redundant, robust technology backbone supported by rigorous privacy and security standards. Our agents are dynamic and can quickly and effectively resolve customer inquiries. All of this underpins the TELUS commitment to clients: superior service quality and cost-effective delivery.
To download the full brochure, click here (TI_Contact_Center_2pg.pdf)
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consumer electronics providers |
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communication service providers |
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financial services |
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technical support |
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service desk |
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PeopleSoft solutions |
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energy and utilities |
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gaming companies |
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travel and hospitality |
"TELUS has earned our trust which has lead to an expansion of our business relationship from providing customer service to now also managing inbound sales and technical support across voice and chat platforms.
As our business needs have changed, TELUS has changed with them. TELUS' flexibility, proactive approach to their business, and readiness to work with their customers as they develop new services, are the reasons TELUS continues to be an important partner for us."
As our business needs have changed, TELUS has changed with them. TELUS' flexibility, proactive approach to their business, and readiness to work with their customers as they develop new services, are the reasons TELUS continues to be an important partner for us."
TELUS International Philippines