In the face of increasing costs and decreasing margins, consumer electronics providers are under tremendous pressure to provide top-notch customer care. Strategies that incorporate as much nearshore and offshore labor as possible can be very effective in reducing price points. But how do you find an outsourcing partner to take your business to the next level, delivering strategic process improvements that result in a competitive edge?

When several of the world’s leading consumer electronics firms needed to find highly engaged yet cost-effective contact center agents, they turned to the TELUS International group of companies (TELUS International). We are the global arm of a multi-billion dollar, full service telecommunications provider. TELUS International delivers world-class customer care, sales, technical support and back-office administration to some of the largest and most respected consumer electronics manufacturers and retailers in the world.

For our clients, TELUS International has become a source of best practices and process leadership. Take the experience of one of our video game clients. With over 77,000 technical support calls and emails per month, our proven business processes and skilled agents have consistently exceeded all customer satisfaction metrics. As a result, we were recognized by the client for helping them receive a Gartner CRM Excellence Award.


    To download the full brochure, click here (TI_Consumer_Electronics.pdf)