Telecom, cable and ISP providers must compete on the basis of cost and customer service. With high inbound call volumes and increasing customer expectations, it is imperative to achieve efficient operations while minimizing costs. For communication service providers, outsourcing can be an effective solution. But how do you find a partner that really “gets” your business?

TELUS, a multi-billion dollar, fullservice telecommunications company with 11.6 million customer connections, can deliver the quality and efficiencies you require. We are a Tier 1 provider and supplier of integrated, customized voice, data and wireless solutions to businesses of all sizes. TELUS offers a range of strategic, cost-effective outsourcing solutions designed specifically for communication service providers.

We know that outsourcing works. In 2006, we began using our own outsourcing operations in the Philippines to provide customer care and technical support to our ADSL and dial-up Internet subscribers – resulting in significant cost savings. In fact, over a period of two years, TELUS achieved a 210% cost deflection by using offshore centers. Equally impressive, the offshore operations outperformed many internal quality metrics. We can help you achieve the same kind of business transformation – combining superior quality with cost-effective delivery.


    To download the full brochure, click here (TI_CommServicePrvdr.pdf)