At TELUS International, our focus on customer care is relentless. Our award winning Customer Care Practice revolves around continuously improving the customer’s experience. Whether via voice or e-mail, our highly skilled agents are committed to ensuring your customer’s satisfaction. Our clients have recognized TELUS International Philippines’ customer care programs for implementing innovative processes that have resulted in exceeding key performance metrics.
The following are customer care tasks that we can perform for your business:
- general inquiries
- account activation status
- applications/order processing
- billing inquiries
- change of address
- delivery status
- disputes handling
- missing, wrong, and damaged goods
- payment processing
- product information
- reservations
- returns
- services support
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