Customer Service Associates (Inbound)

• Candidates must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
• Excellent communication and problem solving skills.
• Must be computer literate.
• Proven customer service and interpersonal skills.
• Applicants must be willing to work on shifting schedules including graveyard hours.
• Fresh graduates/entry level applicants are encouraged to apply.
• Can Start working ASAP!

Technical Support Associates

• Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
• PC (software/hardware/internet) troubleshooting skills, ability to navigage through the internet or other search engines.
• Proven customer service and  problem solving skills are a must.
• Applicants must be willing to work on shifting schedules including graveyard hours.
• Fresh graduates/entry level applicants are encouraged to apply.
• Can Start working ASAP!

Marketing Data Strategists (SQL Specialists)

• Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Familiarity and proven use of  SQL is a must.
• Strong skills in targeting and segmenting data;  and/or manipulation of databases.
• Ability to understand business and marketing strategies.
• Willingness to work in varying shifts.
• Strong project management skills.
• Marketing conceptualization skills/experience is an advantage.
• BPO / Call Center operations experience is a plus.
• Fresh graduates/entry level applicants are encouraged to apply.

Quality Analysts for a BPO group

• Candidate must possess at least a Bachelor's/College Degree in any field.
• At least 2 years of working experience in a related field (BPO/Call Center)

Team Captains

• Candidate must possess at least a Bachelor's/College Degree in any field.
• At least 1-2 years of working experience in a related field (BPO/Call Center)
• Minimum of 1 year supervisory experience is a must, preferably obtained from a customer service or technical support program.

Business Process Improvement Manager

• MBA / Master’s degree / Quality Certifications (ISO Auditor, Blackbelt, COPC, etc.) highly preferred.
• Must possess at least a Bachelor's / College Degree in any field.
• Should have a good understanding of the business model / operating model / operational dynamics of call centers / BPOs.
• Should have an operating knowledge of business processes and practices, inter-departmental and cross-functional synergy in a call center / BPO environment.
• Strong orientation for process improvement reviews and analysis.
• Proven analytical skills and orientation to detail.
• Certifications in Six Sigma, ISO, or COPC preferred.
• Minimum of five years work experience with  at least two years in a supervisory / managerial capacity.

Network Administrators

• Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course.
• Two (2) to three (3) years Network Administration experience, preferably within the call center, customer service, or any communications-intensive industry.
• Working knowledge of Data and Voice networking equipment (Cisco ATM Network and Cisco PIX firewall), as well as their installation, configuration, and maintenance. Must have a basic knowledge of the installation, configuration, and maintenance of Cisco routers and multi-service switches.
• Experience in the design, implementation, and maintenance of LAN / WAN preferred.
• Basic knowledge of BGP, EIGRP, and OSPF routing protocols.
• Ability to perform IP Address Subnetting and Assignments.
• Working knowledge of I.T. requirements / demands in call center operations and organization.
• Proficiency with MS Office applications (i.e. MS Word, Excel)
• Supervisory and people-management skills.
• Time and project management skills.
• Excellent oral and written communication skills.
• Adaptive to changing work schedules and working hours.
• Customer orientation. Problem-Solving, Decision-Making, and Analytical skills.

Database Administrators

• College degree in the field of computer science, information systems, software engineering, or equivalent database management work experience preferably in Call Center environment.
• MCSE or Equivalent Experience.
• Three to five years of database management preferably in a Call Center environment.
• In-depth knowledge of databases including (but not limited too) MS SQL, Oracle, Access.
• Extensive experience optimizing SQL/Server RDBMS.
• Extensive knowledge of Windows Server platforms.
• Experience in data extraction, migration and disaster recovery.
• Proficiency in a variety of programming languages, including SQL.
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Hands-on experience developing test cases and test plans.
• Knowledge of applicable data privacy practices and laws.
• Ability to conduct research into software-related issues and products.
• Establishes database management systems, standards, guidelines and quality assurance for database deliverables, such as conceptual design, logical database, capacity planning, external data interface specification, data loading plan, data maintenance plan and security policy.
• Adapts business requirements, developed by modeling/development of staff and systems engineers, and develops the data, database specifications, table and element attributes for an application.
• 2+ years of experience developing store procedures, triggers, and DTS.
• Oracle 9i proficiency is a plus.
• Proficient in use of Microsoft Office/Outlook, and Microsoft Project and Microsoft Access.

Build Software Engineer

• Candidate must possess at least a Bachelor's/College Degree in any field.
• Skills in RDBMS, SQL, ClearCase, Visual Source Safe are required.
• Experience in any of the following environments are a plus: Unix, Linux, Visual Source Safe.
• At least 2 years of working experience in the related field is required for this position.
• Working knowledge of RDBMS and SQL.
• Experience with Windows 2000/XP and/or Unix/Linux OS environments.
• Successful candidates must display understanding of the Software Development Life Cycle; and possess relevant experience in best practices related to Change Management processes.

Systems Administrator

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Engineering.
• Knowledgeable in LAN/WAN structuring, CISCO routers, hubs, switches, firewalls, and other networking peripherals configuration.
• Must have working experience in using Windows 2000 Server dealing with IIS, Active Directory, DNS, DHCP, WINS, etc.
• Knowledgeable in Unix/Linux systems  and Windows 2003 server.
• Minimum of one year experience in Systems Administration tasks and responsibilities.

QA Engineer (Software Testing)

• Candidate must possess at least a Bachelor's/College Degree in any field.
• Minimum of two years college level education in a science related major or three years equivalent work experience in QA or computing.
• Understanding of Internet applications (D/HTML, Javascript, ASP, JSP)
• Experience working with SQL (ability to construct and execute queries)
• Experience in software testing is a must; as well as experience in operating in a Windows and/or Unix/Linux OS environments.
• Proficiency with at least one internal application.
• Knowledge of the following:  
• Defect tracking: Request System, ClearQuest or like
• Source Code Control: ClearCase, Visual Source Safe or like
• Ability to develop and maintain simple automated test scripts in limited environments.
  

Reports Analysts

• Extremely well organized and detail oriented.
• Proven experience in multi-tasking and ability to manage priorities and deadlines.
• Professional communication skills both verbally and for written business correspondence.
• Ability to plan, organize and follow through.
• Must be familiar with CMS and IEX and other Reporting Tools.
• Knowledge of call center metrics and processes.
  
• Proficiency in building Excel workbooks and MS Excel Visual Basic.
  

IT Security Manager

• Minimum 3 years proven security experience in a variety of contexts, worked with large companies.
• Thorough knowledge and technical experience of computer security principles, standards and technologies at the network, operating systems and application layers.
• Knowledge of information security principles and practices.
• MCSE, CISSP, CISA or SANS GIAC certifications strongly preferred.
• Ability to understand business asset protection requirements and deliver cost- effective technical solutions.
• Must have at least 5 years experience in Information Technology with a combination of information processing products and technologies, including:
• Cisco IOS, CCNA/CCNI/CCIE or equivalent experience
• Microsoft Windows (2000/2003)
• Unix/Linux
• Intrusion detection systems
• Common network vulnerability assessment tools
• Proxy Firewalls

Operations Managers (Technical Support)

• Bachelor's degree or equivalent experience required.
• Call Center Management in an Operations department required.
• Minimum 3 years of management experience preferably in a call center environment.
• Technical Support operations experience in specified or comparable area preferred.
• Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
• Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.
• Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
• Excellent organization and project management skills.

Senior PABX Administrator

• Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course.
• At lease three years PABX / Telecommunications Administration experience in a Supervisory capacity, preferably within the call center or telecommunications industry, or any communications-intensive industry.
• Working knowledge of Voice networking / PABX equipment, as well as their installation, configuration, and maintenance.
• Advance knowledge of the Avaya PABX and inclusive software solutions.
• Experience in the design, implementation, and maintenance of PABX networks required.