JEFFREY A. UTHOFF

Country Manager

As country manager for TELUS International Philippines, Jeff is the on-site operational lead for the organization, bringing together all functional groups and providing leadership and coordination for the entire local team in Manila.

Jeff has spent over 20 years in the contact center space, primarily in executive operations roles, but has also enjoyed responsibility for Sales Management and Client Relationship leadership. Jeff joined TIP from IBM Global Process Services, where he served as Director and Country Head in the Philippines. Previously, he was with ICT Group for five years, as Executive Vice-President of Strategy and Development, Asia, and before that, Consumer and Telco Markets. Jeff has a diverse and exciting professional background, including roles in the United States, Canada, and the Philippines. He has lived in the Philippines since 2008 and loves his adopted homeland, even though it’s a long way from the small farming community in Iowa where he was raised.

Jeff currently serves on the Board of CCAP (The Call Center Association of the Philippines). He is also a dynamic speaker that has spoken at numerous events over the years on topics including Global Relationships, Selecting an Outsource Partner, Operational Excellence, Creating a Unique Culture, Reducing Attrition and Building Powerful Leaders.

Jeff holds a Bachelor of Arts degree in Business from Luther College in Decorah, Iowa, USA.

Cris Rosenthal

Vice President for Human Resources

Cris has served as a human resources generalist for nearly twenty years. Her generalist HR experience was earned in various industries such as information technology, biotechnology, medical devices, financial services and telecommunications. In one of her stints, she was hired to start up the company’s Boston international call center from scratch. She also worked in a financial services company which she likens very much to the TELUS environment where hiring and retaining talent are critical success factors.

She worked in the United States for 12 years prior to joining TELUS International Philippines in 2003 (known as Ambergris Solutions prior to the acquisition by TELUS Communications). Cris has an undergraduate double degree in Psychology and Marketing from De La Salle University in Manila, Philippines, and an MBA from Northeastern University in Boston, MA.